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Privacy Policy 

1. Introduction

 

Welcome to Neurosight Robotics (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and technologies.

 

2. Who We Are

 

Business Name: Neurosight Robotics Pty Ltd

Website: www.neurosightrobotics.com.au

Location: Queensland, Australia

Services: Advanced drone inspections, robotic crawler inspections, underwater ROV surveys, 3D laser scanning, LiDAR mapping, and non-destructive testing.

 

3. Information We Collect

 

We collect information that helps us deliver and improve our services, including:

 

  • Personal information: Name, email address, phone number, company name, and job title (collected through contact forms or inquiries).

  • Project information: Files, data, images, videos, and measurements uploaded or shared with us during service delivery.

  • Technical information: IP address, browser type, operating system, and website usage data collected via cookies or analytics tools.

  • Payment details: Where applicable, payment information is processed securely through trusted third-party providers (e.g., Stripe).

 

We only collect information that is relevant and necessary for business purposes or legal compliance.

 

4. How We Use Your Information

 

We use collected data to:

 

  • Provide, operate, and improve our services and technology platforms;

  • Respond to enquiries, proposals, and support requests;

  • Conduct inspections, surveys, or mapping work securely and efficiently;

  • Send service updates, reports, or project deliverables;

  • Analyse website performance and improve user experience;

  • Comply with legal, regulatory, and contractual obligations.

 

We never sell personal data to third parties.

 

5. Cookies and Tracking Technologies

 

Our website uses cookies and similar technologies (including Google Analytics and Meta Pixel) to understand visitor behaviour, measure engagement, and improve performance.

 

You can manage or disable cookies in your browser settings. However, some features of the website may not function correctly if cookies are disabled.

 

6. Disclosure of Information

 

We may share information with trusted partners only where necessary to deliver our services. These may include:

 

  • Service providers such as analytics, cloud storage, and IT support;

  • Clients and contractors involved in joint projects or inspections;

  • Legal authorities, if required by law or court order.

 

All third-party partners are contractually bound to maintain confidentiality and comply with privacy standards.

 

7. Data Storage and Security

 

Your information is stored securely using encrypted systems and protected networks. We apply industry-standard safeguards to prevent unauthorised access, alteration, or disclosure.

 

Data may be stored on servers located in Australia or with trusted cloud providers in other jurisdictions that maintain GDPR-compliant data protections.

 

8. International Data Transfers (GDPR Compliance)

 

If you are located in the European Economic Area (EEA), your personal information may be transferred to Australia or other countries that may not provide the same level of data protection.

 

In these cases, we take reasonable measures to ensure your data remains protected, including the use of Standard Contractual Clauses (SCCs) and secure processing protocols.

 

9. Your Rights

 

Depending on your location, you have the right to:

 

  • Access and request a copy of your personal data;

  • Correct inaccurate or outdated information;

  • Request deletion of your data (“right to be forgotten”);Withdraw consent for marketing or data processing;

  • Lodge a complaint with your local data protection authority.

 

Requests can be made by contacting us at info@neurosightrobotics.com.au.

 

10. Data Retention

 

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law and industry standards. Project data and inspection records may be stored longer for operational, safety, or compliance reasons.

 

11. Third-Party Links

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies before sharing any personal data.

 

12. Updates to This Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Updates will be published on this page with a revised “Last updated” date.

 

13. Contact Us

 

For questions, feedback, or data access requests, please contact:

 

Neurosight Robotics Pty Ltd

info@neurosightrobotics.com.au

Queensland, Australia

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